What Does a Long-Term Remote Work Strategy Look Like?

The information contained in this article is not intended as legal advice and may no longer be accurate due to changes in the law. Consult NHMA's legal services or your municipal attorney.

Most of us are forced into trying it now. Many of us are intrigued by the idea of it even after quarantine. But what does a long-term remote work strategy really look like? Too often we’re offered a remote work blueprint from highly successful tech companies like Google, Shopify, and Amazon. But what is possible for local government? Is there a simpler version of the expansive technology toolsets employed by these companies full of technologically savvy employees? Can my law firm, health care practice, municipality, fill-in-the- blank realize benefits from remote work with a strategy that fits us?

VC3 thinks the answer can be yes! A strong culture and clear organizational goals influence the ability to create a simple and effective technology plan that moves you towards supporting a thriving remote workforce.

Higher Interest in Remote Work

As we’re hearing more questions about remote work from our clients, we’re also seeing compelling data from the market and VC3 employees:

3 out of 4 CFOs surveyed indicated they will take action to move more of their employees to remote work. ~ Gartner

42% (up from 25% in 2015) stated they are making a more flexible workplace a priority. ~ Center for State and Local Government Excellence

20% of VC3 employees want to work from home all the time

60% of VC3 employees want to work from home at least 3 days per week

The interest is clear which indicates there must be something behind the curtain. But what is the value?

Remote Work Value:  The Business Benefits to Adopting A Remote Work Strategy

The true benefits to your organization can, of course, vary depending on your set of circumstances. However, here are a few that seem to be more common and backed up by data.

Save Money

• Lower Office Costs - You need less office space when you have fewer employees in the office. Real estate cost savings for the organization can vary widely based on market and size, but it also has wide-ranging implications. You’re spending less on desks, chairs, mugs, cups, coffee, office supplies, and so on. You can plug some numbers into this online calculator to get a rough idea of your cost savings as a fun exercise.
• Lower Employee-related Costs – Remote work has shown an ability to reduce employee absenteeism and lower turnover.

Increase Productivity

• Employee productivity can increase – one study found an increase of 4-5% and another found 35-40%. It makes sense that this benefit can depend on the type of role and organization.

Improve Employee Benefits

• Broader Hiring Pool - You can more easily hire employees from out of state, around the country, or around the globe when the pressure to be in the office no longer exists.
• Employees Save Money - Cost savings for the employee can be as much as $5,000 as they save money on everything from eating lunch out to gas to dry cleaning.

The potential benefits are compelling, which is, of course, driving this renewed interest. But does your organization have the culture to realize those benefits?

Remote Work Culture: Understanding Your Culture and It Might Support Remote Work

Much of the literature I found on remote work at some point shares this: you need a strong culture. How do we keep our employees engaged and enthusiastic about where the organization is going?

It can be easier in an office setting to achieve culture by osmosis. Simply being there creates an opportunity for cross-departmental conversations and cohesion around the coffee pot. So, how do we recreate some of the atmosphere and value of an office in a remote world?

Here are a few examples VC3 actually uses and finds valuable to support remote employees:

• A carefully considered and easily accessible vision, mission, and organizational goals;
• A monthly all-hands meeting to keep everyone updated on our company’s progress;
• Employee scorecards with 1-3 key performance indicators to maintain performance clarity;
• A widely adopted chat tool where employees discuss projects, share kudos, and have fun together.

Ultimately, an organization must identify new communication channels and create new norms; to increase clarity and keep teams in sync, it’s helpful to adopt data-driven methods of measuring output and performance; and ensuring employees have a safe, simple, and sometimes anonymous feedback loop to leadership is vital.

And some organizations may not have or want the culture to support remote work. It’s not always a good fit and it’s important to understand your organization’s and employees’ appetite for remote work early on.

You’ll notice in the few examples we shared that technology is present, but not at the forefront. However, to implement these culture changes and enable remote employees, you might need a few new technology tools.

Remote Work Technology:  Setting Your Employees Up for Success with the Right Tools and Processes

A glance at those highly successful tech companies we mentioned earlier may make you feel like you must invest heavily in all new technology. Thankfully, that doesn’t have to be your course of action.

It may be wise to take a crawl, walk, run approach. Test the waters with a pilot group of employees without breaking the bank or torpedoing operations.

Here are the technology categories you’ll need to consider:

Remote Access

To crawl, you really need this one. Employees must be able to easily access all applications, documents, and data required to perform daily tasks. Cloud technology becomes your best friend.

Communication

Not only will you need a video call platform like Microsoft Teams or Zoom, but you’ll also need a computer, camera, and audio equipment to support those video calls.

You also should look into a group chat tool like Slack or Microsoft Teams. This allows for quick, structured work conversations as well as some needed fun conversations for team building.

Project Management and To-Do Lists

Visibility is crucial to keeping everyone in sync. Digital tools are a great way to achieve that visibility with options like Microsoft Planner, Basecamp, and others you can keep track of tasks and projects.

Data-driven Performance Management

Keeping the visibility theme going, it’s a great idea to create a series of metrics for each employee or role. These metrics allow for managers and leadership to measure output and performance in lieu of measuring the input of an employee’s time at his or her desk. Beyond creating this employee scorecard, it’s helpful to have an online visual dashboard that shows real-time progress on these metrics. Such a dashboard is now far more in reach for most organizations with a tool like Microsoft’s Power BI.

Cybersecurity

Supporting a remote workforce does bring to mind some new cybersecurity challenges that need to be overcome. Hopefully, the following are already in your cybersecurity plan, but each becomes even more important with remote employees:

• protecting remote access,
• careful user management controls,
• employee awareness training, and
• minimum home requirements for network security and patches.

Putting it All Together

Offering remote work is not a simple project nor should it be a decision reached lightly. You have to consider your business goals, organizational culture, and technology toolset. You are best positioned to understand your organization and culture. Start by asking yourself if your culture is the right fit and then assess where you stand as it relates to technology. This can help you determine if the time is right to explore this idea further.

About John Hey

John Hey has multiple layers of executive experience spanning more than twenty-seven years. In this time, John has built and guided high performing teams with a focus on world-class service delivery and consistency. In his current role as Chief Strategist at VC3, one of the leading Managed Service Providers in the country, John helps facilitate acquisitions, inform cybersecurity, and serves on the Leadership Team to bring his experience to bear on corporate strategy. John is deeply passionate about culture, diversity and continuous learning.  John holds CISSP, CBCP, ITIL and Lean Six Sigma Yellow Belt certifications. 

About VC3

VC3 is a leading managed services provider focused on municipal government. Founded in 1994 with offices across the east coast, VC3 forms partnerships with municipalities to achieve their technology goals and harness their data. In addition to providing comprehensive managed IT solutions, VC3 offers cybersecurity, website design, custom application development, and business intelligence services. Visit www.vc3.com to learn more.