Systems Administrator I
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The City offers competitive pay with a comprehensive benefit package to include low deductible health plans with HSA funding offered by Harvard Pilgrim, Delta Dental to include a lifetime orthodontia benefit, Delta Vision, New Hampshire Retirement System Pension, three choices of 457 Retirement Plans, Paid STD, LTD and PFML as well as free family pool pass for employees in the summer, free library card, and member guest rate for employees at our very own Beaver Meadow Golf Course.
DEPARTMENT: Information Technology
TYPE OF EMPLOYMENT: Permanent Full Time, 40 Hours Weekly, Days
APPLICATION INSTRUCTIONS:
CLOSING DATE: Open until filled.
Applications may be completed online at www.concordnh.gov. For more information on applying, please call the Human Resources Department at (603) 225-8535 (voice) or TTY at 800-735-2964 or 7-1-1.
"An Equal Opportunity Employer M/F/DP/V and LGBTQ"
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JOB SUMMARY:Maintains and manages Information Technology software and hardware within the City of Concord infrastructure.
The Systems Administrator is responsible for providing hands-on support to all departments for the City of Concord. The successful candidate must be a leader who can effectively communicate, document projects, issues, develop action plans and deliver results on time and within budget. Experience with numerous hardware and software platforms including VMWare and Microsoft are essential to the success of this position.
ESSENTIAL JOB FUNCTIONS: (All responsibilities may not be performed by all incumbents.)
Works with IT team with primary responsibility for advanced hardware and software troubleshooting and support. This includes servers, desktops, operating systems, and user application software.
Provides technical helpdesk support for advanced hardware and software questions and problems.
Troubleshoots reported phone system issues, performs setup and configuration of voicemail with escalation as necessary.
Deploys and maintains virtual machines and cloud environments.
Creates and maintains system documentation where needed.
Troubleshoots LAN and WAN connectivity issues.
Repairs defective hardware; works with vendors to coordinate repairs as necessary.
Creates templates/images; applies current patches and updates.
Performs other related duties as required.
MINIMUM QUALIFICATIONS REQUIRED:
Bachelor’s degree in Computer Science or closely related field plus 2 or more years’ experience with and responsibility for networked servers and desktop computers and help desk support, or any combination of education, training and experience that provides the required knowledge, skills and abilities required.
Knowledge of and experience with network design and database management preferred.
Any combination of education, training and experience that provides the knowledge, skills and abilities required for the job.
Availability for on-call hours on a rotating schedule.
Desired Licenses and Certifications:
Driver’s License (Required)
CompTIA A+ (a Plus)
CompTIA Network+ (Preferred)
Software Utilities
Peripheral Devices
Monitoring and Testing Tools
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:
Microsoft Windows operating systems.
Microsoft Office
Helpdesk and desktop software and support in a multi-site environment.
Virtualization technology (VMware vCenter)
System set-up and software for both desktops and servers.
Proficiency in Linux, Windows, and Mac OS.
Skills in:
Customer service and interpersonal communication.
Mental and Physical Abilities to:
Prioritize tasks, meet deadlines, and accomplish a variety of tasks under pressure.
Present information effectively in response to questions from users, vendors, and state and local agencies.
Communicate effectively, orally and in writing.
Be well organized.
Have good people skills.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Perform duties while standing or stooping.
Occasionally lift heavy objects.
Working Conditions:
Work is performed in an office, computer room, stockroom, or warehouse.