Customer Service Representative III - Water Works

• Answers department telephone calls and radio communications, receives and greets visitors to the department and provides information to callers and visitors or refers callers and visitors to other appropriate departments or City personnel;
• Answers customer questions requiring detailed programmatic knowledge of Department(s) operations;
• Greets visitors to the City, answers programmatic questions, distributes literature on local government activities and/or referring individuals to designated City personnel or other City departments or outside agencies as necessary;
• Supervises, trains, evaluates and coordinates the work of other designated office personnel;
• Follows up on complaints from customers involving processing of complaints and gathering information from several Departmental and/or intra-Department sources;
• Compiles and archives key information on Department and/or City operations as necessary;
• Prepares correspondence, lists and other documents on computer;
• Gathers, assembles, updates, distributes and/or files a variety of information, forms, records and data as requested;
• Receives cash for designated items, makes appropriate change and reconciles cash drawers;
• Processes applications, licenses or related documents, including bonds and certificates of insurance and schedules inspections as necessary;
• Dispatches information to key Departmental personnel as necessary;
• Distributes incoming mail to all appropriate City departments;
• Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions; and more..

Acceptable Experience and Training:

• Graduation from High School or possession of a GED; and
• Considerable experience in general office operations; or
• Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work.

Required Special Qualifications:

• None.